Terms and Conditions

IV. Accommodation

1. Düsseldorf Convention will book your single occupancy accommodation, including breakfast, according to your travel arrangements at the official hotel.
2. Düsseldorf Convention will cover single occupancy accommodation for a maximum of 3 nights on the nights of 6, 8 and 9 December 2026.
3. Should you wish to extend your stay at your own cost at the hotel’s prevailing rates and availability please contact Düsseldorf Convention directly.
4. ICCA and Düsseldorf Convention will not be responsible for any extra night(s) that are not in relation with the purpose of attending the Masterclass.
5. Participants agree to be solely responsible for any extra charges, incidental, and personal expenses related to the hotel booking.

V. Travel and Health Insurance

1. Participants must take out insurance at their own expense to cover loss incurred in case of cancellation, medical expenses (including COVID-19 related expenses) and damage to or loss of personal effects.
2. ICCA and Düsseldorf Convention will not be responsible for any medical costs incurred by participants.
3. ICCA and Düsseldorf Convention will not accept liability for personal injuries or for loss or damage to property belonging to ICCA Association Pharmaceutical Compliance Masterclass participants, either during or as a result of the Masterclass and its activities.

VI. Liability

ICCA as the programme provider, and Düsseldorf Convention act as agents only in securing hotels, transport during the programme (if applicable) and in no event shall be liable for acts or defaults in the event of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services. Hotel and transportation services are subject to the terms and conditions under which they are offered to the public in general. ICCA and Düsseldorf Convention reserve the right to make changes where it’s deemed necessary, without prior notice to parties concerned. All disputes are subject to Dutch law.

VII. Code of Conduct

International Congress and Convention Association (ICCA) and Düsseldorf Convention Standards We Expect When You Interact with our

Representatives:

Representatives of ICCA and Düsseldorf Convention interact with a wide range of people as part of the business they conduct. 

This document sets out the expectations of ICCA and Düsseldorf Convention of all people who interact with ICCA and Düsseldorf Convention enter

representatives during our activities. Its purpose is to protect ICCA and Düsseldorf Convention representatives and other people present during our activities from unwanted behaviour and risks to their safety and well-being.

ICCA and Düsseldorf Convention expect everyone who interacts with our representatives or attends our activities to meet the following

standards of behaviour:

• show respect towards others, including being considerate, cooperative and polite;
• present and behave in an appropriate professional manner;
• take all reasonable steps to ensure their own safety, including in relation to the responsible consumption of alcohol;
• comply with all applicable laws and regulations;
• not engage in unacceptable behaviour; and
• alert ICCA or Düsseldorf Convention representatives if a potentially unsafe situation is observed or suspected.

Unacceptable behaviour includes:

• aggression, threats or intimidation, verbal or physical abuse;
• derogatory, obscene or offensive comments of any type;
• harassment;
• sexual harassment (unwelcome, uninvited conduct of a sexual nature);
• discrimination
• because of race, colour, sex, sexual preference, age, physical or mental
• disability, marital status, family responsibilities, pregnancy, religion,
• political opinion, national extraction or social origin;
• showing, sharing, or sending inappropriate content or material;
• uninvited physical contact or personal contact (including via social media);
• unexplained absences from commitments or appointments;
• anti-social or illegal behaviour or use of illicit substances; and
• damage to property. 

ICCA and Düsseldorf Convention have zero tolerance for unacceptable behaviour or any behaviour that endangers or threatens its representatives or others.

If we see this behaviour or reasonably suspect it will take place, ICCA and Düsseldorf Convention will take immediate action to ensure the

safety of its representatives and others. Immediate action could include:

• refusal of further service;
• calling of police or security personnel;
• removal of the individual from the event or activity;
• termination of the individual’s participation in the event or activity;
• banning the individual from future ICCA/ Düsseldorf Convention events or
• activities;
• notifying the individual’s employer or organisation; and/or
• termination of ICCA/ Düsseldorf Convention relationship with the individual or their organisation. 

As of April 2026